HomeShred Refund policy

You have a right to cancel your order and request a refund.

To be considered for a full refund you must notify us by phone or email (see below) within 14 days of the date of purchase, and must return the sacks to us within 28 days of the date of purchase.

Please enclose a note stating your name & address, the date purchased and the reason for your return.

Assuming the sacks are received within 28 days of purchase and are in a saleable condition, a refund will be processed for the full sum paid within 14 days of receiving them.

In the event that you purchased multiple sacks but do not return all of them, the refund amount will be pro-rated accordingly.

Please note that every sack has a unique barcode which is assigned to the customer at the point of purchase and refunds will only be paid to the original purchaser.

The refund will be made to the card used for the original purchase. If we are unable to refund to this card (due to expiry, closure of account, etc.) we will contact you by email requesting bank account details for us to make a bank transfer to your bank account.

If any goods returned are not in a condition that we feel can be reasonably sold to another customer, we will advise you by email that your refund will not be processed. In that event you may request that the sacks are sent back to you for which we will charge a handling charge of £3.00 + VAT to cover further despatch costs. We will not despatch the sacks to you until we have received payment of the handling charge.

Your consumer rights are not affected.